How do I contact my instructor?
Our lessons run back-to-back without any transition time in between. So if you have any questions, the best way to reach your instructor is through email. The Aquatics Concierge or lead instructor can give you the instructor’s business card/email address at any time. If you have a quick question, the instructor will try to answer these between lessons.
What if I have a question or concern about my child’s lesson?
Please feel free to ask any cast member (including managers) if you have questions or concerns about your child’s swim lesson. We want your experience to be World Class!
My child is the only student currently registered in the class. What happens if no one else registers?
Our minimum group lesson enrollment is 2 students. In the event only 1 child is registered, the class will be cancelled after the 1st week. Our aquatics concierge can then look at alternative options with you.
Can I request a certain instructor?
We understand the unique bond between teacher and student. If there is space in an instructors class, you are more than welcome to register for it. If the class is full, all our instructors can work with your child to improve their skills and help them achieve success. Please note, that not every instructor teachers every level.
What if my child cries or is afraid?
Our instructors are trained to deal with even the most fearful swimmer. We have many toys, songs, and games, specially created for fearful swimmers. If you need help getting your child into the pool, ask our lead instructor and they will gladly help to hopefully transition your child into the water. It may help to talk about swimming positively and/or come in to the pool before the lesson to help encourage a positive experience.
What if my child does not like swimming lessons?
Swimming, like many activities, generates anxiety in some children. This anxiety may be most evident on the first day of lessons. As each week progresses, your child’s anxiety should be less and less evident. Time, familiarity, and consistency ease anxiety. You can help your child through this period by bringing them to open swim time. The opportunity to use the pool on “their terms” and build in play work great as a teaching aid. Stick with it…this is a skill for life that you are giving your child.
When will my child be “drown-proof”?
PRO Club Aquatics believes that there is no such thing as “drown-proofed.” We teach our students how to love and respect the water, and that they can never swim alone. In fact, adults should never swim alone either. Do not rely on swimming lessons, flotation devices, or other equipment to make your child water safe. These are not a substitute for direct parent supervision. As an adult, you should also make sure to learn to swim for the safety of yourself and children.
Is it OK for my child to wear “floaties” when we are not at lessons?
We do require a parent to be within arm’s reach of all non-swimming children outside of their swim lessons, as safety is of the utmost importance. If you are not in the water with your child, a kickboard or noodle do not provide guaranteed safety as they can slip away from your child. We provide coast guard approved flotation devices to use, but these also do not necessarily mean your child is “water safe.” These can create a false sense of security and don’t allow the child to learn how to float or swim unassisted. If your child falls into the pool unexpectedly, he or she will not know how to float or find the side of the pool to exit the water safely. While floatation devices are a valuable teaching tool, it is also important to have the child practice with you in the water without the flotation device to aid in their swimming skill progression.
Who is watching my child during the lesson?
Your instructor takes on responsibility for the safety and location of your child throughout the entire 30 minute lesson. Please make sure to arrive a few minute before your lesson ends, so that your child can easily transition. While swimming in the recreation pool before or after your lessons, don’t assume someone else is watching your child. They are your responsibility and cannot be left alone until they are a minimum of 9 years of age, and a strong swimmer.