Simply visit the Google Play or iPhone App Store and search for PRO Club Rewards. It’s free to download and doesn’t require a club membership to use. However, you will need a guest account with PRO Club to obtain a scan code that is required when registering. When logging in for the first time, use the ‘HELP LOGGING IN’ link on the sign in screen. Due to the linking with our Membership and Client system for ease of payment, you will need to submit your Last Name and Scan Code to complete your first sign in and create your account. Your Scan Code may be provided to you at the Front Desk or by phone (425) 885-5566.

All retail products, services, food items and beverages in The Spa and Salon, Medical Spa, PRO Shop, The Bistro, Café and Auto Salon are eligible for earning rewards. PRO Club gift card purchases are not eligible for rewards.

Rewards are redeemable in The Spa, The Salon, PRO Shop, Medical Spa, The Bistro, Café, and Auto Salon.

You may link any credit or debit card to the app. If you are a PRO Club member, you may also link your House Charge to the app as the preferred payment method. If you’re interested in activating House Charge for your membership account, please contact Member Accounts at (425) 861-6232 or pick up a form to submit at the Front Desk.

Pre-purchased gift cards may not be transferred to the app at this time.

If you’d like to leave a gratuity for your Barista, Server, or service provider, please make sure you let your cashier know. They’ll add the requested amount to your total transaction with their appreciation. Plus, you’ll get rewards progress from your gratuity.

The app is only able to track purchases made with your phone inside the app and with your linked payment method of House Charge, credit, or debit card.

Once you’ve earned a reward, you will have the choice to keep the reward active for your next purchase or turn it off to save for another purchase from the Payment screen. You can turn your reward on at any time and any accumulated loyalty rewards will be automatically redeemed on your next purchase. You can set your preferences in the My Account tile to automatically redeem (or not) your accrued rewards once earned.

There is no limit to how much loyalty reward value you can use in a single transaction. The app will automatically redeem the full value of your loyalty rewards balance when active. You must have at least $10 in rewards to redeem on a transaction, so if you have not accumulated $10, your reward may not be available until you reach 200 points in purchases.

Yes, you may apply your promotional certificate at the time of transaction and then apply a reward toward your method of payment.

You have the option to use your rewards immediately or save them for later. Your rewards, when active, will be used on your next purchase automatically, so if you’ve been saving them, tap the reward to activate it before purchase. Or you may choose to use your rewards with your next purchase. You will automatically use the full balance of your rewards once active.

The app conveniently stores a summary of your transactions so you may see your purchase and points history. Refunds may be processed with your returned product, and you will be issued a credit to your rewards balance and/or the payment method used from your transaction within two business days.

If you return a product or are issued a refund, the progress will be withdrawn from your app. If you used a reward to purchase the item, your progress will be reapplied to your account to be used towards the accrual of new rewards.

We take the security of your personal information very seriously. Your credit card information is transmitted by SSL directly to a secure electronic vault. At no time is your credit card information stored on our servers.

For the best experience, we highly recommend using the most current versions of both platforms. The minimum recommended operating systems are Android 10.0 and iOS 12.4.

Simply, sign-in to your PRO Club Rewards app. Tap on the “My Account” button, then select “Delete Rewards Account.” Next, you will see a confirmation page with a red button at the bottom that says “Yes, Delete My Rewards Account.” Please read the confirmation page and click the red button to finalize deletion.

If you have questions or need support with the app not functioning correctly, please call (425) 885-5566. If you have questions about how to use the app inside PRO Club, any of the participating departments, the Front Desk is happy to assist you.